Refund policy

Scope

This Return and Refund Policy describes the conditions under which Mila Milano customers can return products and obtain a refund. It applies to all purchases made through our official website www.milamilano.store.

Return period

You have 30 days from the date of delivery to request a return, with or without giving a reason, provided the product meets the conditions set out below. This period includes and extends the 14-day right of withdrawal provided by consumer law.

How to request a return

Request: write to our customer service at 📧 info@milamilano.store stating your order number and, if you wish, the reason for the return.
Authorisation: our team will review your request and send you the instructions and the address to ship the product to. Do not send anything before receiving authorisation: returns sent to an address other than the one provided cannot be refunded.
Product condition: sneakers must be returned new, not worn outdoors, clean and with no signs of use, in their original box and with all labels and accessories.

Return shipping costs

Defective, damaged or incorrect products: the return shipping cost is paid by Mila Milano.
Change of mind or returns at the customer's initiative: the return shipping cost is paid by the customer.
No refund fees: we do not charge restocking fees on returned products.

Size exchanges

We do not offer free size exchanges. If you need a different size, you can return the product under the conditions of this policy (with return shipping at your expense) and place a new order in the correct size.

Defective or damaged products

If you receive a product that is defective, damaged or different from the one you ordered, write to us within 48 hours of delivery, attaching clear photos of the problem. After verification, we will replace the product or issue a full refund, including shipping costs. In any case, your statutory rights under the legal guarantee of conformity remain unaffected.

Refund timeline

Action	Timeline
Request the return	Within 30 days of the order being delivered
Ship the product	As soon as possible after the return is authorised
Refund processing	Within 14 days of receiving and inspecting the returned product
Refund method	To the same payment method used for the purchase

Refund conditions

Refunds are issued after the returned product has been received and inspected.
You will receive a confirmation email once the refund has been processed.
We only accept products that are unused, undamaged and in their original packaging.
If the returned product shows signs of use, we may issue a partial refund proportional to the reduction in its value.