Shipping policy

📅 Last updated: 12-10-2026

At Mila Milano we are committed to offering you a simple and transparent shipping experience. Below you will find all the details about our shipping process.

Shipping details

  • Countries: we ship to Italy (including the islands) and to all the other countries available at checkout. Our warehouse is located in China and orders are shipped from there after a quality check carried out by our local team.

Shipping costs

  • We offer free shipping on some products. In some cases, depending on the product or the order amount, additional costs may apply.
  • No hidden costs: if a shipping surcharge applies, it will always be shown clearly at checkout, before payment.

Order processing times

  • Processing: orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off time: orders placed before 12:00 (Italian time) are processed the same business day.
  • Weekends and public holidays: orders placed at the weekend or on public holidays are processed on the next business day.

Delivery times

  • Estimated delivery: 11 to 13 business days, depending on the destination and the local carrier's schedule.
  • Delivery days: deliveries are made Monday to Friday.
  • Note: delivery times are estimates and may vary due to customs checks, weather conditions or other logistical delays.

Shipping process

  • Reliable carriers: we work with trusted international carriers and local postal services.
  • Insured shipments: all parcels are insured. If your order is lost or damaged in transit, please contact us.
  • Responsible packaging: we try to use environmentally friendly materials to reduce waste.

Order tracking

  • Confirmation email: as soon as your order ships, you will receive an email with the tracking number and the carrier's name.
  • Tracking: you can follow your order in the tracking section of our website using the number you received.
  • Support: for questions or problems with tracking, write to us at 📧 info@milamilano.store.

Missing items

  • Reporting deadline: if an item is missing from your order, write to us at 📧 info@milamilano.store within 7 days of receiving the parcel.
  • Resolution: we will review the case and, where applicable, send the missing item or issue a full or partial refund.